I Love You To The Moon & Back - Customized Personalized 2-Layered Wooden Ornament - Gift For Couple Husband Wife

Product Description:

Embrace every precious moment in life with our 2-layered Wooden Ornament, crafted with exquisite artistry and unique designs to infuse warmth and personality into your home. Each ornament features a meticulously carved two-layered design that reveals elegant wood grain and intricate patterns, making it a perfect addition to your decor.

Product Features:

• High-Quality Wood: We use premium wood to ensure each ornament is beautiful, durable, and imbued with natural warmth.
• Detailed Carving: Every detail is carefully carved to showcase the natural texture of the wood and the fine design.
• Variety of Designs: From classic holiday themes to personalized options, we offer a range of designs to suit your needs.
• Perfect Gift: Ideal for birthdays, weddings, and holidays, these wooden cutout ornaments make memorable gifts that add a special touch to any occasion.

Information:

• Material: Fiberwood
• Printable area: 1 SIDE
• 2 layered
• Thickness: 0.24 inches (0.6 cm).
• Size: 3.94 inches (10 cm)

Special Instructions:

• Measurement: Due to different measurement methods, a deviation of within 0.5cm is normal.
• Disclaimer: The displayed image effect is for reference only, the final effect is subject to the actual product. Due to factors such as production batches and equipment, slight color differences, position, and size deviations may occur, which are normal and not covered by after-sales service.
  

Personalization:

• Please complete the fields required to customize options (Name/Characteristics) and recheck carefully all the customized options.
• Text: Standard English excluding special characters, and emojis to ensure the best looking.
• Characteristics: Pick one-by-one options that match your description.
• The last step, click "Preview" to get a glimpse of the wonderful creation you’ve made ❤️.
• Please be aware that the Preview may be slightly different from the physical item in terms of color due to our lighting at our product photoshoot or your device’s display.

Shipping

Production Time: All orders are processed within 1 – 3 business days.

Shipping Time: Transit time vary by country (listed below)

*For modification orders ,the production time is expanded 1-2 days.

CANCELLATION & MODIFICATION

If you change your mind about your purchase, please sending us an email to support@thesunnyzone.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 2 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled. 

Please be informed that:

• A management and transaction fee (20% of your total order value) will be applied for the cancellation.
• We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take us much longer to modify your design in this hot seasons.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

REPLACEMENT & REFUND 

If your item is defective, you don't need to return the item and we will resend you a replacement for free.

Items can be return/exchange and get a refund within 30 days of receiving the product, in an unlikely event of the damaged, defective or wrong item delivered to you. The customer must cover the cost of returning shipping.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

• Significantly different from the description or sample shown to you;
• Damaged due to the fault of our factory or the carrier;
• Not what you ordered;

Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)

Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display

To file a claim, please send us an email to support@thesunnyzone.com and include the following information (this is a must):

• Order number
• Video/ photo of the defective product

      If your claim is in regards to a printing error, please include photographs of the error. 

      If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

• Full delivery address
• Contact telephone number

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be abandoned if we don't receive an updated address from the customer after they come back to our warehouse)

- The customer must cover the cost of ordering replacement items 

So please be extremely careful when entering your shipping address. 

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering mordenly.com and if you have any questions, please don't hesitate to contact us via:  support@thesunnyzone.com

We want you to be satisfied with the products you buy from us. 

We have 24/7/365 ticket and email support. Please contact us at support@thesunnyzone.com if you need any assistance.