We strive for timely deliveries, and 97% of our packages reach you on schedule. Occasionally, deliveries may extend beyond the estimated date for reasons such as:
Please note:
2.1 Please provide accurate address Information. In the event of discrepancies or missing information, we may reach out to you for updates, which could result in delays.
2.2 We are not responsible for delivery failures or returns resulting from address/contact information errors or the unavailability of the recipient during delivery attempts.
2.3 Returned packages require time to reach our logistics partner's overseas warehouse. If re-delivery is necessary, it will be arranged only after a successful return to the warehouse and receipt of notification from the logistics provider. We offer one free re-delivery.
2.4 In countries without return services (e.g., Sweden and Finland), undelivered packages are handled and disposed of by the local post office. As part of our commitment to customer service, we offer one free replacement in such cases, with the recipient responsible for the associated shipping fees.
2.5 If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
2.6 Customs policies vary, and import fees may apply depending on your country. Taxes are not included in our website prices, and duties may be required upon order receipt.
Your local customs office determines import taxes, duties, and related fees, which may be charged upon your order's arrival. Failure to promptly settle customs duties may disrupt the normal shipping process.