Forever In Our Hearts Candle LED - Personalized Candle LED Light - Sympathy Gift For Memorial

Product Description:

This personalized LED candle, available in two sizes (3x6 inch and 3x7.8 inch), is a heartfelt tribute designed to honor cherished memories. The sleek, high-quality acrylic design is coupled with an LED light that creates a soft, warm glow, adding a comforting ambiance to any space. Customizable with a photo, this candle serves as a beautiful keepsake that captures a moment in time. 

Product Features:

• Premium Quality: Crafted from high-quality plastic, solid and transparent for clear visibility.
• Customizable: Personalize with your favorite photo for a meaningful keepsake.
  Soft LED Light: The LED feature provides a gentle and soothing glow, perfect for memorial moments.
• Scratch-resistant Engraving: The engraved photo and design on the back are protected from scratches, ensuring longevity.

Size Information:

• 3x6 inch (7.62x15.24 cm)
• 3x7.8 inch (7.62x19.81 cm)

Special Instructions:

• Cleaning: Gently clean with a soft, dry cloth to maintain the clarity and shine of the acrylic surface.
• Measurement: Slight deviations of 0.5-1cm in size may occur due to different Acrylic LED Night Light measurement methods.
• Disclaimer: The final product may have slight variations in color, position, and size due to production differences. These variations are normal and not eligible for after-sales claims.

Personalization

• Customize: Enter your name/characteristics and double-check your choices.
• Text Guidelines: Stick to standard English for optimal appearance.
• Choose Characteristics: Select matching options.
• Preview: Get a sneak peek of your creation ❤️.
• Color Disclaimer: Preview may vary slightly due to lighting or device display.

Shipping

Production Time: All orders are processed within 1 – 3 business days.

Shipping Time: Transit time vary by country (listed below)

*For modification orders ,the production time is expanded 1-2 days.

CANCELLATION & MODIFICATION

If you change your mind about your purchase, please sending us an email to support@thesunnyzone.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 2 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled. 

Please be informed that:

• A management and transaction fee (20% of your total order value) will be applied for the cancellation.
• We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take us much longer to modify your design in this hot seasons.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

REPLACEMENT & REFUND 

If your item is defective, you don't need to return the item and we will resend you a replacement for free.

Items can be return/exchange and get a refund within 30 days of receiving the product, in an unlikely event of the damaged, defective or wrong item delivered to you. The customer must cover the cost of returning shipping.

Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:

• Significantly different from the description or sample shown to you;
• Damaged due to the fault of our factory or the carrier;
• Not what you ordered;

Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)

Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display

To file a claim, please send us an email to support@thesunnyzone.com and include the following information (this is a must):

• Order number
• Video/ photo of the defective product

      If your claim is in regards to a printing error, please include photographs of the error. 

      If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

• Full delivery address
• Contact telephone number

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

INCORRECT ADDRESS

For orders shipped to the wrong address due to a customer inputting the incorrect address:

- We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be abandoned if we don't receive an updated address from the customer after they come back to our warehouse)

- The customer must cover the cost of ordering replacement items 

So please be extremely careful when entering your shipping address. 

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering mordenly.com and if you have any questions, please don't hesitate to contact us via:  support@thesunnyzone.com

We want you to be satisfied with the products you buy from us. 

We have 24/7/365 ticket and email support. Please contact us at support@thesunnyzone.com if you need any assistance.